These Terms of Service ("Terms") govern your use of the VITAL Suite dashboard product (the "Service") offered by Rich in Thought LLC ("Rich in Thought," "we," "us") at vitalsuite.richinthought.com.
By creating an account, connecting an integration, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Accounts
You must provide accurate registration information and keep it current. You are responsible for activity on your account and for maintaining the confidentiality of your credentials. Two-factor authentication via TOTP is required for every login. Notify us at security@richinthought.com immediately if you believe your account has been compromised.
2. Integrations
The Service reads data from third-party services (QuickBooks Online, Gusto, HubSpot, ActiveCampaign, Stripe, and others) only after you grant us read-only access through each service's OAuth consent flow. You may revoke an integration at any time through the Settings page or directly in the third-party service's account console; we stop reading within one sync cycle of revocation.
Our integrations are read-only by design. We do not modify, delete, or create records in your connected services.
3. Subscription and payment
Paid plans are billed through Stripe at the prices published at /plans. A paid subscription is governed by the subscription agreement you accept at checkout, which supplements and (where in conflict) controls over these Terms for that commercial relationship.
You may cancel your subscription at any time. Cancellation is effective at the end of the current billing period. We do not issue partial-period refunds for voluntary cancellations; we will refund a pro-rata amount if we materially discontinue the Service during a paid period.
4. Acceptable use
You will not (a) attempt to access another tenant's data, (b) reverse engineer the Service beyond what applicable law permits, (c) use the Service to violate any law or third-party right, (d) upload malware or run load-testing or scraping against the Service without our prior written consent, or (e) resell or sublicense the Service without our written consent.
5. Data ownership
You retain all rights to the data you or your integrations provide to the Service. We receive a limited license to process that data solely to provide the Service to you, consistent with the Privacy Policy at /privacy. We do not sell your data and we do not use it to train general-purpose models.
6. Intellectual property
The Service (software, visual design, documentation) is the property of Rich in Thought LLC and is protected by copyright, trademark, and other laws. These Terms do not grant you any right to our name, logo, or domain beyond the limited right to use the Service as a customer.
7. Service availability
We target high availability but do not guarantee uninterrupted Service. Paid subscription agreements may include specific uptime commitments and remedies; see your agreement.
8. Warranty disclaimer
Except as expressly stated in a signed subscription agreement, the Service is provided "as is" without warranty of any kind, express or implied. We do not warrant that the Service will be error-free or that it will meet your specific business requirements. The Service is an operating-clarity tool, not a substitute for licensed tax, accounting, legal, or investment advice.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts paid by you to us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, except where such exclusion is not permitted by applicable law.
10. Indemnification
You will defend and indemnify us from third-party claims arising from your breach of these Terms or your use of the Service in violation of applicable law or a third-party right.
11. Termination
You may close your account at any time. We may suspend or terminate your account for material breach of these Terms or for non-payment. On termination we retain your data for 90 days for recovery purposes, then delete it per the Privacy Policy retention section.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced on this page with a revised "Last updated" date and, for paid customers, via email at least 30 days before the change takes effect.
13. Governing law
These Terms are governed by the laws of the State of Montana, United States, without regard to conflict-of-laws rules. Disputes will be brought in the state or federal courts located in Montana.
14. Contact
Questions about these Terms: info@richinthought.com. Security matters: security@richinthought.com.